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© Wedgetail Campers and The Marketing GP 2023
Wedgetail is committed to customer satisfaction. If you are unhappy with any product you receive, simply contact us so we can work with you to resolve the issue as quickly as possible.
Under the Australian Consumer Law, there are several consumer guarantees that entitle you to return a product and obtain a replacement or refund, under certain conditions. In all instances we strongly recommend that you contact us before sending any items back, to ensure a smooth process for all parties.
Items can be damaged whilst on their way to you, unfortunately, for which we are sorry and want to correct as soon as possible. Please take photos of what you have received damaged (any part /item numbers visible would be a great help), as well as any damaged packaging, and email them to us.
We are unable to accept returned items that have been damaged in transit if they have then been used or fitted.
Wedgetail Campers must be advised within 5 business days from the time of delivery so that we can initiate a claim with the freight carrier. We may not be able to assist if advised of items damaged in transit after this time.
Once your item is on its way to you with a freight carrier, we trust that it will get to you as soon as possible. If items do become delayed in transit, we recommend that you make contact with us and we’ll raise the matter with the carrier. Lodging an enquiry with the freight carrier yourself, as the receiver, may also assist in a faster resolution by the freight carrier.
Whilst items are in transit, we are unable to cancel/refund/resend your order.
If for any reason you no longer want the items once received by the freight carrier, you can return the goods to us for exchange or credit within 30 days from delivery.
Where an item has been deemed lost by the freight carrier and confirmed to Wedgetail Campers, we will either resend the item(s), provide a credit, or provide a full refund.
Where an item is in transit to you and a redirection is requested (change of address or return to sender), an additional cost could be incurred. Please contact us to discuss this further as redirections aren’t always available.
If Wedgetail Campers has sent you a different product from what you have ordered, or if an item is missing, we apologise for the error. Please take photos of what you have received (any part /item numbers visible would be a great help), as well as the packaging for what you received, and contact us. We will do our best to have the incorrect item returned as soon as possible and/or the correct item sent out to you.
If a product has a major fault, please contact us as soon as you are made aware of the problem. A repair, replacement, or refund will be organised depending on the issue and upon acknowledgment of a major fault by the manufacturer or supplier.
Any repairs that may need to be carried out will be done so by the manufacturer and not by Wedgetail Campers. If a repair cannot be made, then Wedgetail Campers will liaise with the manufacturer to have the item replaced or a refund will be offered.
Note: Goods are only warranted for defects in manufacturing. The standard warranty across most products is 12 months unless otherwise specified by the manufacturer.
To view Bushwakka’s general warranty information click here – https://www.bushwakka.com.au/pages/warranty-information-new
For any purchases where a change-of-mind occurs or an incorrect item has been chosen, you have up to 30 days from time of delivery to return the product (at your own cost) for an exchange or a store credit. Refunds are not available for a change of mind. Please contact us if you are considering returning an item. These items must be returned in their original, undamaged condition, in the original packaging prior to an exchange or store credit being made for the value of the item, otherwise a restocking fee of up to 20% could be applied.
Please contact Wedgetail Campers before returning any items.
Where it’s our mistake and we have sent an incorrect item, the cost of return postage will be incurred by Wedgetail Campers.
For any change-of-mind or incorrectly chosen purchases that need to be returned for exchange or store credit, the cost of return postage will be incurred by the customer.
Shipping costs related to warranty items are usually at customer cost and items would be sent to the manufacturer or supplier, however, please contact us as soon as you are aware of the major fault.
Our return address is:
Wedgetail Campers
2/19 Aruma Place Cardiff NSW 2285
Shipping insurance is encouraged as items that are lost or damaged upon return will not be our responsibility.
For goods that require fitment or assembly, our return policy cannot extend beyond the value/cost of the item ordered. This is in large part because the performance of these items is dependent on correct fitment, assembly, and operation. The part must only be fitted by a qualified person. Failure to comply with manufacturer’s specifications may result in property damage, severe injury, or death.
Goods should also be carefully inspected for marks, scratches, or any damage prior to installation. No warranty claims of this nature will be accepted once fitted or modified.